Shipping

Delivery Timeframe:

• Standard shipping time: 2-8 business days.
• Custom-made items: Up to 12 weeks.
• Separate packaging for rug pads/accessories.
• Delays may occur on Public Holidays.

Order Tracking:

• Orders shipped via various couriers.
• Tracking number provided when available.
• Track your order or send queries to: admin@ruggy.com.au

Inspecting Your Order:

• Inspect upon delivery for damage.
• For concealed damage/loss with no visible packaging damage:
  • Report within 5 business days of delivery.
  • Keep containers/packing materials for inspection.
• Don't sign for damaged items unless noted.
• If damaged, contact Ruggy for a replacement order.
• You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.

Contact:

• Email: admin@ruggy.com.au