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Shipping policy
SHIPPING INFORMATION
Delivery Timeframe:
- Standard shipping time: 2-10 business days.
- Custom-made items: Up to 12 weeks.
- Separate packaging for rug pads/accessories.
- Delays may occur on Public Holidays.
Shipping Charges:
- FREE shipping on all orders Australia wide.
- Delivery times vary based on location.
- Promotional shipping not available to certain remote postcodes (listed) and all of Tasmania and the Northern Territory.
Order Tracking:
- Orders shipped via various couriers.
- Tracking number provided when available.
- Track your order or send queries to: admin@ruggy.com.au
Inspecting Your Order:
- Inspect upon delivery for damage.
- For concealed damage/loss with no visible packaging damage:
- Report within 5 business days of delivery.
- Keep containers/packing materials for inspection.
- Don't sign for damaged items unless noted.
- If damaged, contact us for a replacement order.
- You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.
Contact:
- Email: admin@ruggy.com.au
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