Allure Grey Wool Rug

Our Allure Rug collection is constructed using two contrasting yarn colours to create a subtle, stripe pattern.
It's soft to the touch and brings a textural element to your interior. The rug features a full cotton backing and edging for improved longevity and wear.

Features:

• Luxurious, soft finish
• Hand-Knotted Loom
  
• Cotton Backing
  
• Wool Blend
  

IMPORTANT TIP: We recommend an anti-slip pad such as Rugstop. This is used underneath rugs to prevent slippage between the rug and the surface it is placed on.

Please note; Due to the difference of monitor colours, some rug colours may vary. We try our best to represent all rug colours accurately.

Our rugs are handmade from natural fibres and will have slight variations in colour. Sprouting yarns where strands of wool have ended and started during the weaving process may be visible or become visible over time, this is not a defect, instead a natural occurring feature of this product.

Natural fibre rugs do shed, we recommend a gentle Vacuum with no brush or rotating head to clean.

Delivery Timeframe:

• Standard shipping time: 2-8 business days.
• Custom-made items: Up to 12 weeks.
• Separate packaging for rug pads/accessories.
• Delays may occur on Public Holidays.

Order Tracking:

• Orders shipped via various couriers.
• Tracking number provided when available.
• Track your order or send queries to: admin@ruggy.com.au

Inspecting Your Order:

• Inspect upon delivery for damage.
• For concealed damage/loss with no visible packaging damage:
  • Report within 5 business days of delivery.
  • Keep containers/packing materials for inspection.
• Don't sign for damaged items unless noted.
• If damaged, contact Ruggy for a replacement order.
• You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.

Contact:

• Email: admin@ruggy.com.au

At Ruggy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 35 days of the delivery date to receive a full refund (subject to return fees).

To be eligible for a return, please ensure that your original item is in its original condition and is returned without any of the following:

1. Pet dandruff or fur
2. Dirt or grass stains
3. Signs of wear, washing, or improper care
4. Damage, deterioration, or other stains

If the returned item(s) do not meet these conditions, we may reasonably deduct an amount from your refund to account for any use, damage, or deterioration of the product(s) up to the price of the item(s). Please note that all returned items undergo a thorough inspection, and items returned in a condition that we reasonably consider to be no longer sellable will not be refunded.

Make sure to ship the returned items in their original packaging or similar packaging that prevents any damage during transportation.

Once you have initiated a return, please ensure that you return the product(s) to us within 14 days of initiating the return.

Please note that you will be responsible for the cost and risk of returning the item(s), except in the case of faulty items.

Please be aware that this return policy does not limit or exclude any of your rights at law, including your statutory rights as a consumer under the Australian Consumer Law.

If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to help!