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At Ruggy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 35 days of the delivery date to receive a full refund (subject to return fees).
To be eligible for a return, please ensure that your original item is in its original condition and is returned without any of the following:
If the returned item(s) do not meet these conditions, we may reasonably deduct an amount from your refund to account for any use, damage, or deterioration of the product(s) up to the price of the item(s). Please note that all returned items undergo a thorough inspection, and items returned in a condition that we reasonably consider to be no longer sellable will not be refunded.
Make sure to ship the returned items in their original packaging or similar packaging that prevents any damage during transportation.
Once you have initiated a return, please ensure that you return the product(s) to us within 14 days of initiating the return.
Please note that you will be responsible for the cost and risk of returning the item(s), except in the case of faulty items.
Please be aware that this return policy does not limit or exclude any of your rights at law, including your statutory rights as a consumer under the Australian Consumer Law.
If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to help!
Have questions? Get in touch today.
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Hand Made
Natural Materials
Eco Friendly
Medium Traffic
Hand Made
Handmade by skilled artisans, our jute rugs celebrate natural beauty with rich texture and timeless craftsmanship. Durable, eco-friendly, and effortlessly stylish, they bring warmth and character to any space.
Hand Made
Handmade by skilled artisans, our jute rugs celebrate natural beauty with rich texture and timeless craftsmanship. Durable, eco-friendly, and effortlessly stylish, they bring warmth and character to any space.
Natural Materials
Made from 100% natural materials like jute, cotton, and hemp, these rugs are a sustainable choice for your home. Carefully crafted using eco-friendly fibers, they offer a beautiful, textured finish while minimizing environmental impact. Perfect for adding an organic, earthy vibe to any space.
Natural Materials
Made from 100% natural materials like jute, cotton, and hemp, these rugs are a sustainable choice for your home. Carefully crafted using eco-friendly fibers, they offer a beautiful, textured finish while minimizing environmental impact. Perfect for adding an organic, earthy vibe to any space.
Eco Friendly
Enjoy the beauty of this rug knowing it’s crafted from pure, natural materials—good for your home and the planet. Free from synthetic chemicals, it’s a safe, eco-friendly choice that brings warmth, style, and sustainability into your space.
Eco Friendly
Enjoy the beauty of this rug knowing it’s crafted from pure, natural materials—good for your home and the planet. Free from synthetic chemicals, it’s a safe, eco-friendly choice that brings warmth, style, and sustainability into your space.
Medium Traffic
Add a touch of luxury to spaces that deserve it. Designed for medium-traffic areas like primary bedrooms, sitting rooms, and dreamy home offices, these rugs bring style and comfort without the worry of heavy wear. A perfect blend of elegance and practicality!
Medium Traffic
Add a touch of luxury to spaces that deserve it. Designed for medium-traffic areas like primary bedrooms, sitting rooms, and dreamy home offices, these rugs bring style and comfort without the worry of heavy wear. A perfect blend of elegance and practicality!
You asked, we answered!
Absolutely yes! It does not matter which product you buy, we want you to be 100% happy with your purchase and enjoy stress free delivery.
Yes, we ship all over Australia. Shipping is also free with any purchase! (For exclusions, please see our shipping policy)
We generally process orders within 1 business day. However, peak times and busy seasons are excluded and it might be dispatch in 2 or 3 business days.
Rugs are not just a floor covering, they are also a fundamental piece that brings the room together. Designing your room and it's aura are crucial once you consider you spend most of your time at home. Consider the colour and items of the room. Finally, choose your style and design the best version of your room. You should also consider the size of the rug in various rooms. But, don't worry. We got that covered for you. Click here to see our comperenshive rug size guide.
Absolutely! Our premium rug pad will give you everything you need from a rug pad. It's cushioned technology gives you comfartable walking and foot relief. Noise reduction is a bonus!
You can contact us through our contact page! We will be happy to assist you. Alternatively, you can click here or send your query to admin@ruggy.com.au
