Calley Camel Border Wool Rug

Embrace the understated elegance of the Calley Wool Rug, a testament to refined desert inspiration. Hand-tufted with a premium natural wool blend, this rug brings a touch of sustainable luxury to your home. Its design, a harmonious blend of subtle neutral shades, evokes the tranquil beauty of desert landscapes, seamlessly integrating with diverse interior styles. The inviting 10mm pile offers a plush, comforting feel underfoot, ideal for adding warmth and depth to your living spaces. A delicate handcrafted border detail provides a polished finish, subtly defining the rug's perimeter and enhancing its overall sophistication. The Calley Wool Rug is a refined statement piece, bringing a sense of calm and natural luxury to any modern home.

Please note that wool rugs are prone to shedding due to being a natural fibre. This will decrease over time. Do not use a vacuum cleaner with a beater bar or a vacuum with strong suction as this will pull at the fibres and damage the rug, causing more shedding. If there are any loose threads, you can simply trim the yarn to even the finish.

SPECIFICATION:
Material: Wool Blend
Origin: India
Construction: Hand Tufted

PRODUCT DISCLAIMER:
We try to be as accurate with sizing as possible, but there may be variations within +/-5% of sizing. (Up to 10% for handmade items, and our folded rug collections)

Some of our Rugs are hand-made from durable natural fibres - like wool - The imperfections seen within are features of these rugs. This includes sprouting yarns (where the weaving processes start and finish), colour variations, foreign material (Used in the Warp and the weft), and other characteristics which may appear as defects but are signs these rugs were made with care. Natural fibre rugs do shed, we recommend a gentle Vacuum with no brush or rotating head to clean.

IMPORTANT TIP: We recommend an anti-slip pad such as RugStop. This is used underneath rugs to prevent slippage between the rug and the surface it is placed on.

PLEASE NOTE: Due to the difference in monitor colours, some rug colours may vary. We try our best to represent all rug colours accurately, but cannot take responsibility.

PRODUCT CARE: Ensure to attend to spills immediately to minimise the chance of staining. Do not rub the spill. Instead, blot any liquids with a dry, absorbent, white cloth, or white paper towel.

A mild detergent and lukewarm water may need to be used. For any hasher spills, please seek specialist advice.

Professionally clean the rug every 6 – 12 months as well as rotate its position in the space.

Delivery Timeframe:

• Standard shipping time: 2-8 business days.
• Custom-made items: Up to 12 weeks.
• Separate packaging for rug pads/accessories.
• Delays may occur on Public Holidays.

Order Tracking:

• Orders shipped via various couriers.
• Tracking number provided when available.
• Track your order or send queries to: admin@ruggy.com.au

Inspecting Your Order:

• Inspect upon delivery for damage.
• For concealed damage/loss with no visible packaging damage:
  • Report within 5 business days of delivery.
  • Keep containers/packing materials for inspection.
• Don't sign for damaged items unless noted.
• If damaged, contact Ruggy for a replacement order.
• You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.

Contact:

• Email: admin@ruggy.com.au

At Ruggy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 35 days of the delivery date to receive a full refund (subject to return fees).

To be eligible for a return, please ensure that your original item is in its original condition and is returned without any of the following:

1. Pet dandruff or fur
2. Dirt or grass stains
3. Signs of wear, washing, or improper care
4. Damage, deterioration, or other stains

If the returned item(s) do not meet these conditions, we may reasonably deduct an amount from your refund to account for any use, damage, or deterioration of the product(s) up to the price of the item(s). Please note that all returned items undergo a thorough inspection, and items returned in a condition that we reasonably consider to be no longer sellable will not be refunded.

Make sure to ship the returned items in their original packaging or similar packaging that prevents any damage during transportation.

Once you have initiated a return, please ensure that you return the product(s) to us within 14 days of initiating the return.

Please note that you will be responsible for the cost and risk of returning the item(s), except in the case of faulty items.

Please be aware that this return policy does not limit or exclude any of your rights at law, including your statutory rights as a consumer under the Australian Consumer Law.

If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to help!