Celestial Noble Grey & Multi Rug
Tax included. Free shipping. Dispatch in 24 hours.
Overview
Pet Friendly
Stain Resistant
Easy Care
High TrafficShipping
Delivery Timeframe:
- Standard shipping time: 2-8 business days.
- Custom-made items: Up to 12 weeks.
- Separate packaging for rug pads/accessories.
- Delays may occur on Public Holidays.
Order Tracking:
- Orders shipped via various couriers.
- Tracking number provided when available.
- Track your order or send queries to: admin@ruggy.com.au
Inspecting Your Order:
- Inspect upon delivery for damage.
- For concealed damage/loss with no visible packaging damage:
- Report within 5 business days of delivery.
- Keep containers/packing materials for inspection.
- Don't sign for damaged items unless noted.
- If damaged, contact Ruggy for a replacement order.
- You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.
Contact:
- Email: admin@ruggy.com.au
Returns
At Ruggy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 35 days of the delivery date to receive a full refund (subject to return fees).
To be eligible for a return, please ensure that your original item is in its original condition and is returned without any of the following:
- Pet dandruff or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage, deterioration, or other stains
If the returned item(s) do not meet these conditions, we may reasonably deduct an amount from your refund to account for any use, damage, or deterioration of the product(s) up to the price of the item(s). Please note that all returned items undergo a thorough inspection, and items returned in a condition that we reasonably consider to be no longer sellable will not be refunded.
Make sure to ship the returned items in their original packaging or similar packaging that prevents any damage during transportation.
Once you have initiated a return, please ensure that you return the product(s) to us within 14 days of initiating the return.
Please note that you will be responsible for the cost and risk of returning the item(s), except in the case of faulty items.
Please be aware that this return policy does not limit or exclude any of your rights at law, including your statutory rights as a consumer under the Australian Consumer Law.
If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to help!
FAQ's
Do you have questions? We love to answer them! But incase we are not online, please check our FAQ's below or simply click here.
Have questions? Get in touch today.
We are only one click away and more than happy to help.
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Stain Resistance
Easily clean, making it perfect for accidents and dirts
Easy to Clean
Simple maintenance with just vacuuming or spot cleaning required
Durability
Designed to withstand heavy traffic and playful pets without wear
Colourfastness
Retains vibrant colors, even in sunny spots, resisting fading over time
High Resistance to Stains
Easily blots away dirts without setting in
Non-Absorbent Properties
Liquids stay on the surface, avoiding penetration
Simple Spot Cleaning
Most stains wipe away with soap and water
Durable Surface
Resists wear from frequent cleaning, staying fresh longer
Low Maintenance
Requires minimal upkeep—regular vacuuming to keep it looking great
Quick Cleanup
Dirts and messes can be clean effortlessly without special cleaners
Stain-Resistant
Designed to repel dirts, making cleanup a breeze
Non-Shedding
Holds its color well, long lasting quality
Durable Construction
Withstands heavy foot traffic without wear
Resilient Fibres
Maintains shape and texture in busy areas
Sturdy Grip
Designed to stay in place, reducing the risk of slipping
Easy to Clean
Simple maintenance keeps it looking fresh despite constant use
From Curios To Confident
You asked, we answered!
Is shipping always free?
Absolutely yes! It does not matter which product you buy, we want you to be 100% happy with your purchase and enjoy stress free delivery.
Do you ship Australia wide?
Yes, we ship all over Australia. Shipping is also free with any purchase! (For exclusions, please see our shipping policy)
How long will it take to get my orders?
We generally process orders within 1 business day. However, peak times and busy seasons are excluded and it might be dispatch in 2 or 3 business days.
What should I consider when buying a rug?
Rugs are not just a floor covering, they are also a fundamental piece that brings the room together. Designing your room and it's aura are crucial once you consider you spend most of your time at home. Consider the colour and items of the room. Finally, choose your style and design the best version of your room. You should also consider the size of the rug in various rooms. But, don't worry. We got that covered for you. Click here to see our comperenshive rug size guide.
Do I really need a rug pad with my rug?
Absolutely! Our premium rug pad will give you everything you need from a rug pad. It's cushioned technology gives you comfartable walking and foot relief. Noise reduction is a bonus!
Can't find your answer?
You can contact us through our contact page! We will be happy to assist you. Alternatively, you can click here or send your query to admin@ruggy.com.au