Phoenix Brown Wool Rug
Tax included. Free shipping. Dispatch in 24 hours.
Overview
Hand Made
Finest Wool
Eco Friendly
Medium TrafficPhoenix has been inspired by the flecks of cut rock faces, the subtle variation in colour and a slight linear pattern gives the illusion of the natural delicate stones found on the shore but in contrast feel like clouds underfoot.
- Luxurious, soft finish
- Hand-Knotted Loom
- Cotton Backing
- Wool Blend
- Made in India
Tip: We recommend the use of a RugStop to keep the rug in place on smooth surfaces.
All rug sizes are approximate. Due to the difference of monitor colours, some rug colours may vary slightly.
Please note our rugs are handmade from natural fibres and will have slight variations in colour. Sprouting yarns where strands of wool have ended and started during the weaving process may be visible or become visible over time, this is not a defect, instead a natural occurring feature of this product.
Natural fibre rugs do shed, we recommend a gentle Vacuum with no brush or rotating head to clean.
Shipping
Delivery Timeframe:
- Standard shipping time: 2-8 business days.
- Custom-made items: Up to 12 weeks.
- Separate packaging for rug pads/accessories.
- Delays may occur on Public Holidays.
Order Tracking:
- Orders shipped via various couriers.
- Tracking number provided when available.
- Track your order or send queries to: admin@ruggy.com.au
Inspecting Your Order:
- Inspect upon delivery for damage.
- For concealed damage/loss with no visible packaging damage:
- Report within 5 business days of delivery.
- Keep containers/packing materials for inspection.
- Don't sign for damaged items unless noted.
- If damaged, contact Ruggy for a replacement order.
- You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.
Contact:
- Email: admin@ruggy.com.au
Returns
At Ruggy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 35 days of the delivery date to receive a full refund (subject to return fees).
To be eligible for a return, please ensure that your original item is in its original condition and is returned without any of the following:
- Pet dandruff or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage, deterioration, or other stains
If the returned item(s) do not meet these conditions, we may reasonably deduct an amount from your refund to account for any use, damage, or deterioration of the product(s) up to the price of the item(s). Please note that all returned items undergo a thorough inspection, and items returned in a condition that we reasonably consider to be no longer sellable will not be refunded.
Make sure to ship the returned items in their original packaging or similar packaging that prevents any damage during transportation.
Once you have initiated a return, please ensure that you return the product(s) to us within 14 days of initiating the return.
Please note that you will be responsible for the cost and risk of returning the item(s), except in the case of faulty items.
Please be aware that this return policy does not limit or exclude any of your rights at law, including your statutory rights as a consumer under the Australian Consumer Law.
If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to help!
FAQ's
Do you have questions? We love to answer them! But incase we are not online, please check our FAQ's below or simply click here.
Have questions? Get in touch today.
We are only one click away and more than happy to help.
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Artisanal Craftsmanship
Each rug is uniquely crafted by skilled artisans
One-of-a-Kind Quality
Subtle variations make every rug beautifully unique
Attention to Detail
Expertly woven for lasting durability and elegance
Soft, Natural Texture
The hand-loomed technique enhances wool’s natural softness
Premium Quality
Made from top-grade wool for a luxurious feel
Soft and Cozy
Naturally plush, adding warmth and comfort to any space
Durable Fibers
Wool’s strength ensures lasting beauty and resilience
Naturally Insulating
Helps regulate temperature, keeping rooms warm and inviting
Sustainable Material
Made from renewable, responsibly sourced wool
Biodegradable
Naturally decomposes, reducing environmental impact
Low Impact Production
Crafted with eco-conscious techniques
Non-Toxic
Free from harsh chemicals, safe for homes and the planet
Durable for Daily Use
Designed to handle moderate foot traffic with ease
Ideal for Living Spaces
Perfect for areas like living rooms and bedrooms
Maintains Shape
Wool fibers naturally bounce back, resisting flattening
Long-Lasting Quality
Combines softness with resilience for everyday comfort
From Curios To Confident
You asked, we answered!
Is shipping always free?
Absolutely yes! It does not matter which product you buy, we want you to be 100% happy with your purchase and enjoy stress free delivery.
Do you ship Australia wide?
Yes, we ship all over Australia. Shipping is also free with any purchase! (For exclusions, please see our shipping policy)
How long will it take to get my orders?
We generally process orders within 1 business day. However, peak times and busy seasons are excluded and it might be dispatch in 2 or 3 business days.
What should I consider when buying a rug?
Rugs are not just a floor covering, they are also a fundamental piece that brings the room together. Designing your room and it's aura are crucial once you consider you spend most of your time at home. Consider the colour and items of the room. Finally, choose your style and design the best version of your room. You should also consider the size of the rug in various rooms. But, don't worry. We got that covered for you. Click here to see our comperenshive rug size guide.
Do I really need a rug pad with my rug?
Absolutely! Our premium rug pad will give you everything you need from a rug pad. It's cushioned technology gives you comfartable walking and foot relief. Noise reduction is a bonus!
Can't find your answer?
You can contact us through our contact page! We will be happy to assist you. Alternatively, you can click here or send your query to admin@ruggy.com.au