Royal Twilight Washable Runner

Simple and Life Saver, Just Wipe It

Please refer to our comprehensive Rug Washing Guide.

Please refer to our comprehensive Washing Machine Guide.

How do I clean my rug?

The best part about our rugs is how low maintenance they are! We understand that our customers lead busy lives and our aim is to make your life as easy as possible. Cleaning your machine washable rug is as easy as one, two, three!

If you have any stains on your rug, here are our pre-wash stain removal tips for you. 

Step 1
Vacuum thoroughly and shake off all excess dirt and dust off your rug to guarantee the best wash possible. The more dirt you can get off your rug before washing, the better!

Step 2
Place the washable rug in your washer, add in your detergent, using the delicate setting and cold water only you are now ready to wash your rug. Maximum water temperature should be 30 degrees Celsius / 86 degrees fahrenheit. For best results we do not recommend using harsh chemicals such as bleach or fabric softeners as it can damage your gorgeous rug - we like to keep it simple!

Step 3

Now that the washing is done, air-drying your rug out of direct sunlight is the best way to get it dry. To avoid any color fading, we recommend drying your rug with the backing facing up. We do not recommend machine drying or ironing your rug as this can cause the rug to shrink or can damage the backing.

Delivery Timeframe:

• Standard shipping time: 2-8 business days.
• Custom-made items: Up to 12 weeks.
• Separate packaging for rug pads/accessories.
• Delays may occur on Public Holidays.

Order Tracking:

• Orders shipped via various couriers.
• Tracking number provided when available.
• Track your order or send queries to: admin@ruggy.com.au

Inspecting Your Order:

• Inspect upon delivery for damage.
• For concealed damage/loss with no visible packaging damage:
  • Report within 5 business days of delivery.
  • Keep containers/packing materials for inspection.
• Don't sign for damaged items unless noted.
• If damaged, contact Ruggy for a replacement order.
• You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.

Contact:

• Email: admin@ruggy.com.au

At Ruggy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 35 days of the delivery date to receive a full refund (subject to return fees).

To be eligible for a return, please ensure that your original item is in its original condition and is returned without any of the following:

1. Pet dandruff or fur
2. Dirt or grass stains
3. Signs of wear, washing, or improper care
4. Damage, deterioration, or other stains

If the returned item(s) do not meet these conditions, we may reasonably deduct an amount from your refund to account for any use, damage, or deterioration of the product(s) up to the price of the item(s). Please note that all returned items undergo a thorough inspection, and items returned in a condition that we reasonably consider to be no longer sellable will not be refunded.

Make sure to ship the returned items in their original packaging or similar packaging that prevents any damage during transportation.

Once you have initiated a return, please ensure that you return the product(s) to us within 14 days of initiating the return.

Please note that you will be responsible for the cost and risk of returning the item(s), except in the case of faulty items.

Please be aware that this return policy does not limit or exclude any of your rights at law, including your statutory rights as a consumer under the Australian Consumer Law.

If you have any questions or need assistance with the return process, please feel free to contact our customer support team. We are here to help!

Do you have questions? We love to answer them! But incase we are not online, please check our FAQ's and if you haven't find an answer contact us from here.